KCI received an emergency call from Verizon Federal, stating that several buildings on the campus of the Bethesda Naval Hospital were without phone service. With 2 hours, KCI had an engineer on site to evaluate the problem. Within 4 hours, KCI had cable splicing technicians on site trouble shooting the cable plant. The crews worked into the night testing and locating cable plant. The lack of cable and conduit records hindered the operation. One manhole was buried in a field and could not be located. KCI was able to restore a minimum of 2 emergency lines to each affected building before calling a stop to the work pending location of the buried manhole. The following day, KCI reported to the site. The base facility maintenance crews had located and exposed the manhole KCI located the main problem in this vault, a splice case filled with water and the splice modules corroded, and began temporary repairs. By the end of the day 95% of the service problems had been repaired. KCI provided engineering, scope development, and pricing to facilitate permanent repairs. That project is pending funding.
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