For several years, the Pennsylvania Turnpike Commission’s (PTC) Facilities department struggled with integrating disparate alarm data from three separately managed systems.
KCI’s Technology and Innovation team partnered with PTC to design and develop a solution that standardizes facility control alarms, providing end users with an intuitive front-end application to view and manage the data. During a comprehensive discovery phase, our team identified critical functionality the solution needed to provide that was not included in the original statement of work. KCI collaborated with stakeholders to develop a supplemental statement of work to address these needs.
Now complete, the solution allows facility control staff to acknowledge and track facility alarms, centralizing their critical system monitoring and dispatch information. By geo-enriching the data, this solution provides near real-time situational awareness for the Commission of their key alarm types, significantly reducing the need for trades staff to be dispatched to investigate active alarms. This efficiency lowers overall costs and optimizes resource allocation.
